Shipping Policy

Please review our shipping policy before placing an order. This policy applies to all purchases made through Novalisse.

Shipping and Delivery

At Novalisse, we work with reliable shipping partners to deliver your order safely and efficiently. We aim to process and ship every order as quickly as possible.

Shipping fees are calculated based on your order value and will be displayed at checkout before payment is completed.

Delivery times are estimated and may vary depending on your location, product availability, warehouse processing, customs clearance, carrier delays, holidays, and local logistics conditions.

Order Processing Time

Processing Time: 1–5 business days
Estimated Shipping Time: 7–20 business days after shipment

Processing time includes order confirmation, product inspection, packaging, and dispatch preparation. During holidays, promotional periods, or periods of high order volume, processing may take slightly longer.

International Shipping

We offer shipping to many countries and regions. Available shipping destinations may vary depending on the product, delivery address, carrier availability, and local shipping restrictions.

Please note that customs duties, import taxes, VAT, or other local fees may apply depending on your country or region. These charges are the responsibility of the customer and are not included in the product price or shipping fee unless otherwise stated at checkout.

Product Information Notice

Product details, colors, sizes, specifications, and measurements may vary slightly depending on the item. Please review the product description, product images, size chart, specifications, and available options carefully before placing your order.

If you are unsure about any product details before purchasing, please contact us and we will do our best to assist you.

Shipping Delays

While we do our best to deliver orders within the estimated timeframe, delays may occur due to high order volume, customs inspection, weather conditions, carrier delays, holidays, local delivery restrictions, or other unexpected circumstances.

If your order experiences a significant delay, please contact our support team and we will assist you with the latest available tracking information.

Order Tracking

Once your order has been shipped, you may receive a tracking number by email. Please allow some time for tracking information to update after the package has been dispatched.

Tracking updates may not appear immediately after shipment. This is normal and does not necessarily mean the package has not been shipped.

Incorrect Shipping Information

Customers are responsible for providing accurate and complete shipping information at checkout, including full name, street address, apartment or unit number, city, state or province, postal code, country, phone number, and email address.

Novalisse is not responsible for delivery failure, lost packages, returned packages, or delays caused by incorrect, incomplete, or undeliverable addresses provided by the customer.

If you notice an error in your shipping address, please contact us as soon as possible. We will do our best to assist before the order is processed or shipped.

Lost, Stolen, or Missing Packages

If your package is delayed, appears to be lost, or is marked as delivered but has not been received, please contact us with your order number and tracking information.

If a package is confirmed as delivered to the correct shipping address, Novalisse is not responsible for theft, loss, or misplacement after delivery.

Damaged Packages

If your package or item arrives damaged, please contact us within 7 days of delivery. Please include clear photos or videos of the damaged item, packaging, and shipping label so we can review the issue.

Multiple Packages

If your order contains multiple items, they may be shipped separately depending on product availability, warehouse location, or shipping method. You may receive more than one tracking number for the same order.

Returns

For details about returns, exchanges, and refunds, please refer to our Return and Refund Policy.

Contact Us

If you have any questions about shipping, delivery, tracking, or your order, please contact us at:

Novalisse Customer Support
Email: kathrynwri94@gmail.com