Contact Information

Thank you for visiting Novalisse. If you have any questions about your order, shipping, delivery, returns, refunds, products, or general inquiries, please contact our customer support team.

Customer Support

Email: kathrynwri94@gmail.com

Please include your order number when contacting us about an existing order. This helps us locate your order and assist you faster.

Support Hours

Our customer support team usually responds within 24–72 business hours. Response times may be longer during weekends, holidays, promotional periods, or periods of high message volume.

Order Questions

For order-related questions, please include the following information in your message:

• Your order number
• Your full name
• The email address used for the order
• A clear description of your question or issue
• Photos or videos if the item is damaged, defective, or incorrect

Shipping and Tracking

If you have questions about shipping or tracking, please include your tracking number if available. Tracking information may take some time to update after the package has been shipped.

Returns and Refunds

For returns, refunds, or exchanges, please contact us by email before sending any item back. We will review your request and provide return instructions if your request is approved.

Important Notice

Please make sure the email address you provide is correct so we can respond to your inquiry. We are not responsible for delayed support caused by incorrect contact information submitted by the customer.

Contact Us

Novalisse Customer Support
Email: kathrynwri94@gmail.com